1. My order is delayed or hasn't arrived. What should I do?

If you do not receive your order within 14 days, please contact our customer care team for further assistance. If it's an issue on our end, we will either resend the item or issue a full refund. In both cases, you’ll get 25% off on your next order.

2. What is your Return Policy?

You can return products within 15 days from the date of receipt (including holidays) for issues related to quality, size, packing, or receiving the wrong item. In the event of receiving a damaged or an incorrect item, please contact our customer care within 7 days and ensure it is returned in its original condition.

3. What do I do if I receive a damaged or incorrect product?

If it’s damaged or not the style/size you ordered, contact us within 7 days. Please return the garment in its original, unworn condition.

4. The fit isn't right. Can I exchange it?

Please verify your measurements on our size chart first. If the garment measurements differ from the chart, please reach out to our customer care for help.

5. The color looks different than on my screen. Why?

Monitor settings vary, so colors might look slightly different in person. If you believe you received the wrong color entirely, contact us for a replacement.

6. Can I cancel my order?

Yes, you’re eligible for a full refund, but you must contact us within 24 hours of placing your order. After 24 hours, the shipment may already be processed and we may not be able to cancel the order.   

7. How long does it take to get a refund?

Once your eligibility is confirmed by our team, refunds are processed within 15 business days.

8. Do you offer bulk discounts?

Yes, we offer discounts for orders of 50 pieces or more. Contact our customer care for a custom quote.

9. Can I customize my gear?

Absolutely. The Minimum Order Quantities (MoQ) applies based on the level of customization:

1. Custom Measurement/Size: MoQ 1 pc.
2. Branding (Print/Embroidery): MoQ 5 pcs.
3. Custom Colors/Pockets/Buttons: MoQ 600 pcs.

10. How do I place a customized order?

Reach out to our customer care team to get started.

11. Are your sizes based on Indian measurements?

Yes, we use Indian sizing standards.

12. How do I find my fit?

Check out our size chart for a detailed “How to Measure” guide.

13. Is there an After-Wash Guarantee?

Follow the wash care instructions on the label (inside the left seam). If you notice any major fading or shrinkage despite following the instructions, send us photos, and we’ll look into it.